Browsing this site
You can read every page of this portal without telling us who you are. There are no accounts, no logins and no forms you have to fill in just to look around.
The pages load their fonts from Google Fonts, which means your browser requests those font files from Google when a page opens. Beyond that, the pages are self-contained.
The tools and checkers
The interactive tools on this site, including the readiness check, the career fit explorer, the decision kit, the eligibility checker and the learning story, all run inside your own browser.
- Nothing you type or select is sent to TLC.
- Nothing is kept anywhere unless you choose to keep it, and closing the page clears your answers.
- Reports and PDFs are created on your device, and only you decide who sees them.
- You can use every tool on this site without giving a name.
Your portal, if you choose to have one
At the end of the main tools you are offered the chance to keep your result. Nothing is kept until you press that button, and you can use the whole site and never press it.
If you do keep something, here is exactly what happens. A single record is written into your own browser's storage on the device you are using. It holds a first name if you gave one, the area you said you were interested in, and the results you chose to keep. It is created by your browser and it stays there.
- It is never sent to TLC. Nobody here can see it, and we cannot recover it for you.
- It sits on that one browser on that one device. It does not follow you to your phone unless you carry it there yourself.
- Clearing your browsing data, or using private browsing, removes it.
- You can read all of it, download a copy of it, or wipe it in one press on your portal page.
When TLC Base opens, that page will offer to carry your saved work through with you so you are not asked the same questions twice. That only happens when you choose to go, and it is carried in the web address rather than through our servers.
When you contact us
If you express interest, send us a message through a contact form, or email us directly, we receive what you send: usually your name, your contact details and whatever you choose to tell us.
We use it to answer you, to arrange the conversations you ask for, such as a careers chat or a skills check, and for nothing else. We do not add you to marketing lists, and we do not sell or share your details.
If you tell us something in confidence, for example through a question you have asked us to keep private from your employer, we respect that. The exception is safeguarding: if what you share suggests you or someone else is at risk of harm, we may need to act on it, and our safeguarding page explains how that works.
If you enrol
Becoming an apprentice with TLC involves more information, including the details needed for your training plan, funding rules and your individual learner record. At that point you will receive a full privacy notice explaining exactly what is collected, why, how long it is kept and who it is shared with, before you sign anything.
Your rights
Under UK data protection law you can ask us what information we hold about you, ask us to correct it, and in many cases ask us to delete it. Write to info@tlc-uk.org and we will respond promptly.
If you are unhappy with how we have handled your information, you can complain to us first, and you also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Questions
If anything on this page is unclear, or you would like this information in another format, contact info@tlc-uk.org. Our accessibility page explains the other ways we can help.